Have a question?

Ask us!

Call us: 415-989-7374

We aim to be available from 3-9pm PT on Monday through Thursday, but aren’t always able to fill every shift. If we aren’t able to answer your call, please try calling back another shift. We are not currently able to receive text messages.

Email us: Questions@sgrhotline.org

We answer emails during open shifts, and strive to answer emails with 48 hours (but will do our best to answer time sensitive questions quickly!). We aren’t always able to staff every shift and answer every email promptly, and our volunteers may take up to a week or more for email responses.

What happens when you reach us!?

You will get a message, in email or voice, describing our service and what we do. You will then be connected to a trained SGR staff person who can answer your questions.

At SGR we aim to help each caller receive an answer to their question. However, we are not a phone sex service and we do not accept calls of that nature. Volunteers will end calls that are abusive or inappropriate.